2164 Vixen St N.W.


North Canton OH 44720




Ph: 330-526-6526






Jim Lyons 


To obtain a position utilizing my skills in Microsoft Windows Server and Desktop Support, Networking and internet services, and Hardware / Software Support, with opportunities to build my level of expertise.



Western Governor's University 2010-2012 - Pursuing B.S in Information Technology, Network Administration Emphasis

Stark State College 2006 – 2009 Computer Science & Engineering Major

MSITP 7/01/2011

MCTS- 5/01/2011

Microsoft Certified Small Business Specialist 6/06

MCP 2.0 - Installing and Supporting NT Server 4.0  12/1999

University of Akron , Political Science Major  1977-1980

Warren Western Reserve High School Warren OH 1977 Graduate


Retalix USA - Pittsburgh Office May 2008- Present Field Engineer

 797 Commonwealth Drive Warrendale PA 15086

Maintaining and troubleshooting NCR and Fujitsu POS Systems, Servers and Backoffice, Hardware (POS terminals and Printers, Dynakey's and Touchscreens, Scanner/Scales, and peripherals, U-Scan And FastLane Self Service Checkouts, Software ( Scanmaster,  IBM POS, OPOS), Windows Servers and Workstations, and Pinpad/SigCap integration. Primarily covering Northeast Ohio Region.

Stark State College of Technology

6200 Frank Avenue NW,North Canton, Ohio  44720

Course thoroughly covered both the logical and physical structures of Active Directory and Exchange Server. Some of the topics covered and accomplished during lecture time and lab time are the installation of Exchange Server, Active Directory, DNS, and DHCP.

Diebold Election Systems – Oct 2006-Present

Technician for Harrison County for November 2006 General Election. Trained on Accu-vote TSX Voting Machines, Accu-vote Optical Scanning Units, Encoders, VPAT Printer assemblies, etc. Performed Acceptance testing of New TSX Machines in Cuyahoga and Stark Counties, performed Logic and Accuracy Testing on Harrison County Systems, worked with GEMS Database and Result Reporting.

Lyons Den Computer Services 1101 Browning Ave NW, North Canton, OH 44720-1828

1992- Present 

Started freelancing part time, Setting up Restaurants With QuickBooks (DOS version 1.0) For accounting and Payroll and Lotus Spreadsheet based Inventory / Purchasing Tracking I had Developed for my own use as a Restaurant general Manager. Started Assembling my own Systems for sale and Supporting Hardware, Was a Beta Tester for Both Windows 95 and MSN Internet Service in Early 95, Started Subcontracting with PCCW (See Below) in 1995 as Windows 95 hit the Market. Was online (CompuServe) in 1992, and also local BBS Systems, Have been Supporting Small Businesses (5–40 systems) as all around support technician, combining Server, Workstation, Network, Internet and Hardware / Software support for the last 15 years.


PC Consultants Of Wadsworth, Inc.     One Park Centre, Suite 10, Wadsworth OH 44281


Service technician, Software support, Sales, Phone Support, Network Cabling and Teaching Classes (In Windows, Word, Works, Internet, etc.) through Wadsworth Community Education Dept. and onsite, Developed Network Skills supporting NT 3.5, Netware 3.11 and Lantastic. Access Database Programming, PDA Support (I had one of the First US Robotics Palm Pilots)


Mike’s Place Restaurant    1200 S. Water St. Kent OH 44240


General Manager – Mike and a crew of 6 , including myself, renovated this former Dutch pantry building starting in June of 1987. We opened on Labor day weekend of that year. I was in charge of Hiring, Scheduling of 3 Shifts, Purchasing, Inventory tracking, HR , etc. Developed Inventory spreadsheet formulas to cut weekly food cost processing from 6-hour manual job to 1 hour automated, on my Commodore 64 at home. Purchased PC Clone for office and converted data to PC Format. Also handled Catering Functions and Special Events  (Rib Burn-offs, Food Shows, etc)

Computer Skills

Microsoft Certified - Microsoft Certified Small Business Specialist, Microsoft Certified Professional

CompTIA- Certified A+ , Network + , Security + , Project+

CIW Certified - CIW Associate, Web Associate, Javascript Specialist

Hardware support – 8086-486, Pentium I-IV, Dual and Multiple CPU’s, Pentium Xeon, RAID Systems and NAS, SCSI, Barracuda Networks Antispam Gateways,

Installing / Maintaining Windows Servers – NT 4.0, 2000 Server , 2000 Advanced Server,  2003 Server,2008 Server, Small Business Server ( 4.0, 4.5, 2000, 2003, 2008) , Exchange Server, ISA Server, IIS

UNIX / LINUX  ( SUN Cobalt RAQ servers, SCO-UNIX, Red Hat, Apache Web Server, Sendmail )

Installation/ Support of Desktop / Notebook /Tablet Systems – PDA’s, Kiosks, etc

Windows (7,Vista, XP Pro, XP Home, 2000 Pro, Millennium, 9x , 3.1 )

Installation and Support of SQL Systems (MSSQL, Sybase) mostly in Support Of Medical/ Dental Software ( Dentrix, SoftDent, EagleSoft, Practice Works, OMS  Vision etc.)

MS Office Products (2007, 2003, XP, 2000, 97, 95, 4.0, 2.0) also MS products such as Project, FrontPage, Publisher, One Note.

Extensive Publishing/Imaging Software & Hardware Support PageMaker, InDesign, High End Printers, Wide Format Printers and Plotters (up to 4 Foot wide) , Scanners, Digital X- Rays (Dexis)

POS (Point of Sale) Systems, QuickBooks, Micro$ale, Micros, Total Retail Solution, etc.

Light Access / VB / VB.NET Programming / Heavy Database Manipulation

Infrastructure Support – Routers, WAN/LAN, Cat5 Cabling, Gigabit over copper, Firewalls, T-1’s, DSL, Cable Internet, Routers and CSU/DSU’s .

Remote Access Services, Web hosting, DNS/DHCP, SCSI Troubleshooting, DOS Experience, COMM Port Testing, and other basic level technologies

Experience in Medical, Legal, Law Enforcement, Manufacturing, Education, Recording & Multimedia Studios, Real Estate, religious, and Non-profit, Accounting, Insurance and Real Estate Environments.



Music (Guitar, Bass Keyboards, drums) MIDI (Musical Instrument Digital Interface), EBAY, playing with my Children, Stephenie 12, and Stephen, 11.



Available on Request



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©1993-2011 Lyons Den Computer Services, Inc. All rights reserved. Last Updated 08/11/2011
Microsoft Certified IT Professional MCTS
MCP 2.0
Network + Security + Project +
Javascript Specialist